Beach Sands

Support

Need help with a puzzle, cloud save, or account deletion? Cacteus LLC is here to help.

Contact support

[email protected]

Include the app version and a short description of what happened.

For cloud-save issues

Open Beach Sands and go to Settings → Cloud Save.
Copy the Support ID shown there.
Email us the Support ID, app version, iPhone model, iOS version, and the steps that led to the problem.

The Support ID is a lookup key for help. It is not a password, and Beach Sands does not use an email or password login.

Cloud save basics

Beach Sands plays offline and syncs when a connection is available.
Local progress is preserved when a cloud request fails.
A newly installed app may create a new anonymous cloud identity if the previous session is unavailable.
Never email passwords or sensitive personal information.

Delete your account and cloud data

To permanently delete the anonymous account, cloud save, Support ID, cloud gameplay data, and associated local account data, open Settings → Cloud Save → Delete Account & Cloud Data and follow the confirmation steps.

If the request is interrupted, the app shows a retry option. Keep retrying until the app confirms deletion. After deletion is confirmed, the old account cannot be recovered.

Gameplay questions

Tap a vase to pick it up, then tap another vase to pour. Match each color into a full vase. Use the in-game Hint or Undo tools when available.

Privacy

Read the Beach Sands Privacy Policy to learn about anonymous cloud save, gameplay analytics, optional rewarded ads, deletion, and third-party services.